Note: Policies apply for domestic and international flights unless otherwise stated.

Special items allowed on board

• Identification: Should be packed in carry-on baggage.
  
  
• Medication: Please take any medication you may need on the flight with you. All medication in carry-on baggage should have a professional pharmaceutical label on the container. Medical syringes must have the needle guard intact.


• Keys: Keys may be packed in carry-on baggage, however they may not hold or include a prohibited item.


• Jewelry: Should be packed in carry-on baggage.


• Wrapped items: Wrapped items may be opened for inspection when brought as carry-on. Please leave your packages unwrapped.


• Musical instruments: Although seats may not be purchased for instruments, we will accept small instruments as part of the carry-on baggage allowance. Exceptions may be made for irregular sized instruments, however all instruments will be stowed in the overhead compartment, under the seat or in other approved locations. This is left to the discretion of the cabin crew and Customer service agent upon checking the flight and baggage loads. Instruments may also be accepted in checked baggage when they are properly packed. Applicable excess fees will apply.


• Seafood or perishables: If you are planning to bring fish, seafood or perishable items, please contact our Call Center at U.S. (toll-free) 1 866 988 3527 or Mexico (toll-free) 01 800 122 8000 directly for packaging information.


• Camera film: Should be packed in carry-on baggage, as screening machines for checked baggage may affect film. Film below ISO 800 won't be harmed by carry-on screening machines; however, you can request a hand inspection.


• Home-made alcohol: Homemade alcohol is not permitted in checked baggage or as carry-on baggage, as the alcohol content cannot be verified.


• Electrical devices:
  
  
  • Cellular telephones are not allowed at any time during the flight.
  
  
  • Any laptop computers or electrical items must be removed from their carrying case at the security gate and will be x-rayed.
  
  
  • The following electrical devices are permitted on board: Voice recorders, calculators, laptop computers, handheld CD players, handheld electronic devices, computer games, and photographic equipment.